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Customer Service & Ordering Info

Contact Info.

If you have any questions or concerns that are not answered below, please contact Paddling.net via email at orders@paddling.net or by phone 616-233-3295 (Mon-Fri. 9am - 4pm).

Ordering

F.A.Q.
Is my credit card secure? Paddling.net uses the latest technology in security to ensure that your financial information is fully protected. All information is transmitted via a secure connection to our credit card processor.

Can I pay by check or money order? We do offer payment by money order; however it takes up to seven additional days for your order to ship. To pay by money order, please add items to your cart and continue to the page titled "Confirm Items for Purchase" (before clicking on "continue to payment") Print that page and send it along with your money order to:

Paddling.net, Inc.
Attn: Orders
7500 Thornapple River Dr SE
Caledonia, MI 49316-8464
Shipping
How much will shipping cost on my order? That depends on the overall weight of your package. The shipping cost is calculated before you complete your order.

How will my order be shipped? Paddling.net uses the US Postal service to ship 99% of the orders. Occasionally, large orders will be shipped via UPS or FedEx.

When will my order be shipped? Orders are shipped Monday-Friday within 48 hours of receipt of your order. If items you ordered happen to be out of stock, you will be notified within 24 hours.

Need this in time for Christmas? Check out our Holiday Shipping Guidelines

How long will it take to receive my order after it has shipped? Paddling.net sends all of its orders from its headquarters in Michigan.

Standard Shipping Time
=========================
Contiguous US 2-3 days
Alaska and Hawaii 5-6 days
Canada 7-10 days

Canadian Orders

Paddling.net is based in Michigan but will gladly ship orders to Canada.

Will I have to pay duty on my order? The Canada Border Services Agency is the best source for information on this topic. http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html

How long will it take to receive my order after it has shipped? Paddling.net sends all of its orders from its headquarters in Michigan and normal shipping time is 7-10 days to Canada (depending on international customs).

International Orders
Unfortunately, Paddling.net is not able to send orders outside of the U.S. and Canada at this time.

Returns & Exchanges

Return/Refund Policy
If you are not satisfied with your purchase, simply return the item(s) within 30 days of your purchase for a full refund of the purchase price. All items must be returned in the same condition as they were received. DVD's can only be returned if un-opened. Defective DVD's will be replaced with the same product. For orders older than 30 days please contact orders@paddling.net for return authorization.

Paddling.net, Inc.
ATTN: Returns
4920 Broadmoor Ave SE
Grand Rapids, MI 49512-5359

All Clearance Sales are Final!

* Please include the order number and the reason for returning any items.
* Please note that any orders returned after 30 days will be subject to a 20% restocking fee.

Order Errors

If we happen to send you the wrong item, please contact Paddling.net at orders@paddling.net and we will arrange to have the error corrected at no cost to you.

Exchange

If you would like to exchange item(s) from your order for a different size or style, please return the item along with your order number and instructions for the exchange to:

Paddling.net, Inc.
ATTN: Returns
4920 Broadmoor Ave SE
Grand Rapids, MI 49512-5359

* Please include the order number and instructions for the exchange.

Privacy Statement No information received by Paddling.net will be sold or given to any other organization without the authorization of the individual. Exceptions to this are catalog requests completed by users of the web site, which is passed on to the company sending out the catalog only.












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