Posted by: flynhi4u on Feb-26-13 8:33 AM (EST)
I have been in contact with Pelican several times about different things and the first thing Linda, we are on a first name basis now, ask me is what is the serial number of the boat. They seem lost and confused without that number. She usually responds back quickly and gives me their multi digit and letter model number for the kayak in question then ask me what I need. I think there may be some language barrier as Linda speaks French for the most part. If you have the serial number you are good to go as they get right on your request. Without it, well, you are as the French say, SOL.