Talic - Customer Support - Canoeing / Kayaking

Table of Contents

Talic - Customer Support - blinky - Nov-14-12 2:13 PM
- Tim and Jeanne - Marshall - Nov-14-12 4:18 PM
- You want support? Buy Talic racks for - g2d - Nov-14-12 6:10 PM
- Minor issue - djo - Nov-14-12 6:59 PM
  - David - bluejayray - Nov-14-12 8:21 PM
- They're Great! - bluejayray - Nov-14-12 8:03 PM
  - Thanks for.... - blinky - Nov-15-12 9:27 AM
    - Email - bluejayray - Nov-15-12 9:58 AM

Messages in this Topic

  Tim and Jeanne
  Posted by: Marshall on Nov-14-12 4:18 PM (EST)

Have you called Tim and Jeanne at Talic with your question? 800-843-3307.

Try that first.

See you on the water,
Marshall
The River Connection, Inc.
Hyde Park, NY
www.the-river-connection.com
Hudsonriverpaddler.org

  You want support? Buy Talic racks for
  Posted by: g2d on Nov-14-12 6:10 PM (EST)

human storage.

  Minor issue
  Posted by: djo on Nov-14-12 6:59 PM (EST)

I was less than impress with the design of some of their products. It did not affect use but represented sloppy work and I asked if it was possible to get a proper fitting part. The reply was basically "tough.". Their customer service did not impress me.
David

  David
  Posted by: bluejayray on Nov-14-12 8:21 PM (EST)

-- Last Updated: Nov-14-12 9:37 PM EST --

I believe that the issue here isn't so much sloppy work, but a difference in opinion over a design feature, more specifically the webbing that is gathered at the front of the Tilt and Condo racks. While I don't see it as an issue, (I actually thought it looked kind of cool myself) several people have commented on it. And because of this I have redesigned that part. It is still in prototype stage, and should be ready to ship in a few months.

Tim Tucker, Talic, Inc.

  They're Great!
  Posted by: bluejayray on Nov-14-12 8:03 PM (EST)

-- Last Updated: Nov-14-12 9:37 PM EST --

Well, that's my opinion anyway. But I am a little prejudice. The person that's in charge of answering the phone at Talic is my wife and I happen to think she does a great job. : ) She's very friendly, knowledgeable and her main objective is to make the customer happy. We do all that we can to support our customers. You won't find spare parts on the website, so call. We'll be happy to send you what you need. If you need to return an unused product we don't ask any questions. It's no hassle. Of course that's pretty easy to say. I think in all the years we've been in business, less than 1% of our sales have been returned. You can call us anytime.

Tim Tucker, Talic, Inc.

  Thanks for....
  Posted by: blinky on Nov-15-12 9:27 AM (EST)

...the response Tim. I'll definitely give your customer support area a call today. I tried several times to post a question on your website as well as send you some email questions but I received no response.

It's funny how a simple post on a widely read kayaking forum will illicit a response.

I guess responding on the Internet via email or your website is not part of your business process but Forums and voicemail are. That's good to know.

Kind regards

  Email
  Posted by: bluejayray on Nov-15-12 9:58 AM (EST)

I'm surprized you didn't hear back from an email. We get them all the time and answer them as quickly as we can. When you call Jeannie, tell her about it and maybe we can find out what the problem was. I hope we can resolve that right away!

Tim Tucker, Talic, Inc.

	Tim and Jeanne Posted by: Marshall on Nov-14-12 4:18 PM (EST)
	Have you called Tim and Jeanne at Talic with your question? 800-843-3307. Try that first. See you on the water, Marshall The River Connection, Inc. Hyde Park, NY www.the-river-connection.com Hudsonriverpaddler.org

	You want support? Buy Talic racks for Posted by: g2d on Nov-14-12 6:10 PM (EST)
	human storage.

	Minor issue Posted by: djo on Nov-14-12 6:59 PM (EST)
	I was less than impress with the design of some of their products. It did not affect use but represented sloppy work and I asked if it was possible to get a proper fitting part. The reply was basically "tough.". Their customer service did not impress me. David

	David Posted by: bluejayray on Nov-14-12 8:21 PM (EST)
	-- Last Updated: Nov-14-12 9:37 PM EST -- I believe that the issue here isn't so much sloppy work, but a difference in opinion over a design feature, more specifically the webbing that is gathered at the front of the Tilt and Condo racks. While I don't see it as an issue, (I actually thought it looked kind of cool myself) several people have commented on it. And because of this I have redesigned that part. It is still in prototype stage, and should be ready to ship in a few months. Tim Tucker, Talic, Inc.

	They're Great! Posted by: bluejayray on Nov-14-12 8:03 PM (EST)
	-- Last Updated: Nov-14-12 9:37 PM EST -- Well, that's my opinion anyway. But I am a little prejudice. The person that's in charge of answering the phone at Talic is my wife and I happen to think she does a great job. : ) She's very friendly, knowledgeable and her main objective is to make the customer happy. We do all that we can to support our customers. You won't find spare parts on the website, so call. We'll be happy to send you what you need. If you need to return an unused product we don't ask any questions. It's no hassle. Of course that's pretty easy to say. I think in all the years we've been in business, less than 1% of our sales have been returned. You can call us anytime. Tim Tucker, Talic, Inc.

	Thanks for.... Posted by: blinky on Nov-15-12 9:27 AM (EST)
	...the response Tim. I'll definitely give your customer support area a call today. I tried several times to post a question on your website as well as send you some email questions but I received no response. It's funny how a simple post on a widely read kayaking forum will illicit a response. I guess responding on the Internet via email or your website is not part of your business process but Forums and voicemail are. That's good to know. Kind regards

	Email Posted by: bluejayray on Nov-15-12 9:58 AM (EST)
	I'm surprized you didn't hear back from an email. We get them all the time and answer them as quickly as we can. When you call Jeannie, tell her about it and maybe we can find out what the problem was. I hope we can resolve that right away! Tim Tucker, Talic, Inc.