I've purchased several of Talic's kayak storage solutions over the years to store my boats. Has anyone out there had any experience (good and bad) with their customer support (i.e. spare parts, questions, etc.)?
Thanks in advance.
Touring Kayak Paddles
Hardshell Kayak Sail Rigs
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Tim and Jeanne|
Posted by: Marshall on Nov-14-12 4:18 PM (EST)
Have you called Tim and Jeanne at Talic with your question? 800-843-3307.
You want support? Buy Talic racks for |
Posted by: ezwater on Nov-14-12 6:10 PM (EST)
Posted by: djo on Nov-14-12 6:59 PM (EST)
I was less than impress with the design of some of their products. It did not affect use but represented sloppy work and I asked if it was possible to get a proper fitting part. The reply was basically "tough.". Their customer service did not impress me.
Posted by: bluejayray on Nov-14-12 8:21 PM (EST)
Posted by: bluejayray on Nov-14-12 8:03 PM (EST)
Posted by: blinky on Nov-15-12 9:27 AM (EST)
...the response Tim. I'll definitely give your customer support area a call today. I tried several times to post a question on your website as well as send you some email questions but I received no response.
Posted by: bluejayray on Nov-15-12 9:58 AM (EST)
I'm surprized you didn't hear back from an email. We get them all the time and answer them as quickly as we can. When you call Jeannie, tell her about it and maybe we can find out what the problem was. I hope we can resolve that right away!