Last time I checked
Posted by: bowrudder on Oct-13-12 1:58 PM (EST)
REI had a sort of 'no fault' return policy. You could return anything for any reason. A return policy that good shouldn't be abused, but if they screwed up the order (as it sounds), then why don't you simply get a refund? I have NEVER heard of anyone being "locked in" to a purchase at REI. You are a first.