-- Last Updated: Sep-29-12 7:35 AM EST --
I would try the standard techniques to remove the hull deformations myself being careful not to damage the Kayak in the process and at the same time I would talk to the dealer and say that I am considering returning the boat if the hull deformations are permanent and see if he is willing to put some effort into heating the area and eliminating the deformations himself if my efforts did not work. After that, and in unlikely event that the boat has permanent hull deformations, I would return the boat.
I brought my brand new Zephyr home last fall and stored it for several weeks in my garage sitting on the floor on its bottom. Bad idea. To my dismay I discovered that the hull had developed significant deformation that was not present when I picked it up at EMS. However, I was able to remove the deformations with towels and boiling water and they have not returned after a year now of more careful storage. I love the boat.