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I will say it's pretty easy (as a rental) to rub through the gel coat and add some scratches but then our customers don't necessarily treat our babies like their babies. (To their credit, Gulam from Holy Cow told us as much, so it wasn't unexpected). Structurally speaking, they've held up to multi-day groups loaded above the gunnels with more gear than you would think feasible.
Dealing with the company itself has never been anything but a pleasant experience. It says something when you can shake hands with the people that built your boat. I cannot recommend these guys and their equipment enough.
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