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I called Keen customer support about the second pair. I have had them 5 months and they are starting to come apart. Unfortunately, I didn't get a favorable response from customer service. My wife is active duty military and we are stationed in Puerto Rico. The representative said that they can't ship a replacement pair to Puerto Rico (surprising since there are Keen dealers here in PR). She said to fill out the warranty and they'll "see what they can do..." Time will tell if I can get a replacement pair.
Again, they are super comfortable and I have been using them for all kinds of outdoor activities (hiking, biking, kayaking, etc.). It's just a shame that the quality is just not there.
You should order one size larger than your usual shoe size as they are cut somewhat small.
I still like the Keens just fine but you should be aware that they trap guck if you step in it. The toe protection is worth the aggravation, in my opinion, however.
One additional note... I also have a hand build cedar strip sea kayak that I built over the winter. I planned to wear the Keen H2's when paddling but found that my size 13 Keens are so large that they just won't fit in my kayak. I was forced to buy some thin paddling booties just to get my large dogs inside. If you have big feet, the H2's might not fit in your kayak...
I'm sure there are lots of great sandals out there... but if your foot is a 'Keen foot'...then you know what I'm saying! By the way, I'm still on my first pair - I'd say they are holding up well enough...
So I'm back to my Tevas for river trips. (I've also tried Chacos, but the bumps are in all of the wrong places, and I'm lame within an hour of walking in them.) I have been wearing my H2s to work all summer, thanks to the closed toe! And when they need a bath, they go in the washer and come out like new. The soles and uppers are very durable and don't really show any wear. I'd like to try Keen's regular street style shoes for the winter. They are very well made. I tried several of them on and discovered that the size range is different through out the brand, depending on the style of the shoe, making them a bad choice for mail order.
The toe cap keeps rocks and junk out of the shoe and an added bonus for me is that the straps are neoprene lined which keeps my feet from getting cold.
They adjust with one drawstring. They are expensive, but I think worth it. I found my pair and 6 others for my kids and their spouses on sale in various places.
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