I am very satisfied with the service, but tremendously dissatisfied with the quality of this Aqua-Pac product. This is my third defective case. The connection of the lanyard to the inside of the case is engineered so poorly that in opening the case less than ten times has caused the retaining clip to break. This allows the camera case to fall from your neck. This has occurred on two of the three replacement bags. I returned one case because waxed paper used for shipping transferred the wax on to the clear plastic.
I just returned from a Baja kayak fishing trip, developed my film and experienced great disappointment with the blurry photos I shot from inside the case. Those photos that I took outside of the case were crystal clear.
From now on, I will only use the case for its waterproof protection.