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Submitted: 08-31-2005 by holly I was all ready to buy a Hullavator at the REI 20% sale, until I found these product reviews. So I called Thule to inquire about improvements and retrofitting and got a terrific customer service rep who gave me the following information: 1. They are releasing a new and improved model later this fall. Her recommendation was that I wait, because there won't be retrofits. 2. REI has 20% off Thule sales each August and April. Probably not good news for the folks that already bought one, but it was great news for me - I can survive until April. Customer service is alive and well and living in Connecticut!

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