Submitted: 08-21-2005 by Chris
An update. I broke one of the main valves. I have no idea how, I think I kneeled on it when deflating the kayak. I called up Advanced Elements to get a replacement inner tube, but they said bring the busted tube on down (I live about 20 miles from their office) and they fixed it for me on the spot.
I teased them about the minor valves and they asked, "Do you have the blue valves or the orange valves?" It turns out that they figured out that the blue valves were a problem and replaced them with a valve that stays in the pump fitting without having to be held there. They gave me the new type valves, which replace the old blue ones.
The point is, A) they don't use the old valves any more and B) these guys really understand customer satisfaction. Very impressive. |