You are responding to the following review:
Submitted: 03-27-2005 by derrickam
Add on to my original Malone review,
Soon after posting my original review of our J-cradle discussing the issue we had, I was contacted by the owner of the company. You can't complain about that! Mr. Malone let me know that they use a non-marking UV resistant rubber so something very unusual had happened in our case. In just a couple days they worked diligently to resolve our issue. It is certainly important to add to my original review that the advantage of a small company is often the support you get from them when you have a problem. Decent customer support is worth its weight in gold today, so I think they deserve a better rating than I gave me originally. Thank you.