Submitted: 06-19-2003 by Ted P
I purchased XL last year and Kayak is good, although the hardware which holds the handle to the boat has fallen off, the nuts came loose, while carrying the kayak, and the kayak fell to the ground. I lost the hardware in the sand / water and then called Old Town for replacement hardware. The Service person gave me a real hard time, acting surprise about the hardware. He basically had a bad attitude on this issue. After I got a little huffy, he decided to send me the lost hardware. Two months LATER AND NO HARDWARE!!!!. Why am I the Old Town Quality Control Department ? This hardware should never come loose, and the hardware to hold this handle in place should be re-designed ! A very un happy Old Town Owner.