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Submitted: 10-23-2002 by Greg Weddle
I bought my hull-a-ports along with the Aero-Bars from the Rack Warehouse in the spring (2002). Five weeks after I put them on my car, I had the lower plastic brackets snap on one of them on the freeway which was very disconcerting at 70 mph. Thule sent me new plastic brackets but after reading postings on this and other sites about kayaks flying off cars all over the country - I decided not to risk it. I commonly have to drive 500 x-way miles to paddle. I sent the hull-a-port back to the Rack Warehouse asking for a refund. They said Thule looked at it and because it was "used" (mangled is a better word after the product failure) they couldn't give me a refund. They admit that the plastic brackets are prone to failure and because of that - they are re-engineering them in steel and will send me my hull-a-port and new brackets when they are available. It is now almost November and I have not had the use of it all summer. Apparently it's sitting in moth balls at the Rack Warehouse until God knows when??? If only I would of bought them at REI or some other retailer that stands behind what they sell and will wrestle with the manufacturer for the consumer. Live and learn...
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