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Submitted: 07-12-1999 by mrainer

I just spoke to Perception about the deck bungee’s popping out of the deck fittings. They told me it was an unanticipated design problem. They used a newly designed tri-clamp deck fitting to hold the bungees on the Carolina. It wasn’t until they got out in the field that they realized that they wouldn’t hold very well on the curved deck surface.

They redesigned the tri-clamp piece and made it out of a stiffer plastic but they still popped out under pressure because the deck plastic softened in heat and sunlight. Perception apologized for the trouble and told me they would send me replacement deck hardware, at no cost. The replacement hardware is a more traditional fitting like on the deck of the Spectrum. I’m happy with the way they took care of me as a customer.

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