You are responding to the following review:
Submitted: 07-16-2001 by billinpa
Up till now my review of the Crosswind would not have very positive. That all changed three weeks ago. While ckecking out the CD web site to learn about a new boat they introduced,I found out they made several improvements to the Crosswind. I E-mailed the company to see if any of the improvements could be retrofitted to ours.
Our main complaint about the boat was transporting it.The poly material material it was made of was soft, easily scratched,and could not support it's own weight when carried on our cars roof rack.The boat would compress and require retightening of rack strap every several miles to prevent loss of the boat.Along with that problem were others like ,the mishapened top deck a rear carry handle that torn twice,and rudder when in the park position,and when the foot braces were even touched would send the rudder flipping off to one side or the other.
We recieved a return E-mail from the company and stated that they would REPLACE our boat FREE of charge!!. HOWS THAT FOR CUSTOMER SERVICE!!.
Now for the review on the improved model. The Crosswind has always been a very stable,rough water capable tandem boat that carries a good amount of gear without affecting it's handling.The improvements have made this boat even far better than the orignal.
The hull is made of stiffer, harder poly ,along with new internal bulkheads. The compressabilty of the boat is gone ,the oilcanning effect is gone.The performance has greatly improved,it is now faster and seems to turn faster.
All of the improvements have changed a good boat into a GREAT boat,which now deserves my # 10 rating.
As for the previous poster complaining about the run around they got from CD,we have had nothing but positive results from customer service. They admitted they have had problems,they have helped us with our boat, and had the guts to replace their mistakes.So up to this point, both the boat and the company deserve a #10
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