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Submitted: 11-22-2013 by John

update from Aug post. (see below)
Suunto has yet to send me a compass to replace mine. They ask for pictures and the bill of sale which I forwarded to UT address. I mailed the defective compass where they ask using USPS. After 3 weeks I call to see what happen and they tell me they don't use USPS and don't pick up at the address they told me to send it to. Then they said the RMA number is not right but it is what they gave me. They said they will look after week to see if they can find it.

They could not find it so they ask me where I sent it and they told me it was the wrong service center LOL they told me. They can't find it so I mail them the delivery conformation from USPS. They jerk me around for weeks going back and forth. Ten emails and probably over an hour on phone. Then they finally say they will for good send another one. Gee thanks they screwed up everything. After two weeks the mail one from Finland and it is different as there are lose bungees and hooks and a base plate with two screws. No clue where the bungees go as there are no holes in the plastic base like the first one. So now they what a picture of what they sent LOL I said don't you know what you sent? They want a picture of it sent. I told them no I gave them the model number on the box and described it. It is not on the USA website. I sent them a link from their website as to what I have.

So that is where I am since Aug and it is now Nov. After every email of phone call they want a survey LOL. This is the most dysfunctional company I have ever dealt with in my life. I will see what they say this week. They have to escalate it they keep telling me. You can buy it on Ebay for 39 new so what did it cost them to make less than 10 bucks? They spend on ton on time with all the BS so far. I said you need to email me a shipping label and I will send what you sent back and send me what I linked them to from there website. Now it is a matter of principle but truthfully I would rather be lost at sea.they suck

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