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Submitted: 11-15-2013 by dlessnau
I purchased two Old Town 12 XTS Kayaks online from Cabela's. They shipped them to me and when I unwrapped them, one had a smooth finish but the other had a finish like sandpaper. In my opinion, this will not make for easy paddling and is a defect. I requested an exchange for a kayak with the proper finish from Cabela's and was told that the manufacture said that is normal because sometimes they come out of the mold rough. I was told that since this does not effect the kayak in the water, they will not exchange it.
I asked to speak to a manager and he exchanged the boat with no problem. I guess the first person I talked to did not fully understand that the company values it's reputation...