Submitted: 12-31-2012 by rikjohnson
Last month I did a 4-day trip around Apache lake and the first time I used my Katadyn, the intake valve broke. Now I must confess, I suspect that it was probably my fault and I may have leaned the filter at an angle that snapped the intake. But I was able to jury-rig the thing and finished the trip safely. When I got home, I sent an e-mail to Katadyn explaining the problem, confessing that it may have been my fault and asking for a replacement valve. The response the next day was that they couldn't replace the valve but had to replace the entire body (ca-ching$$$$$) and asked for my mailing address.
The next weekend I did another overnighter on Lake Pleasant for an Eagle Watch trip so epoxied the valve on but that failed in the field so I resorted to my back-up filter. When I returned home, I found the new body in my mailbox. NO CHARGE!
You have to LOVE a company that puts so much effort into that kind of customer service.
NOTE: when iread other reviews for the Katadyn, all complain about the filter clogging. Yet, when I re-read the reviews carefully, it is clear that the owner is trying to filter mud!
So long as I try to filter clear water I have no problem and if I cannot find clear water, I pour dirty water through a coffee filter into a bucket into which I put my intake tube and have never had any problem.
Would I recommend the Katadyn to everyone? YES!
Would I buy another? I did! I now own two Katadyn Hikers so I will always have a back-up or a loaner.