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Submitted: 07-30-2012 by amanda

This might be a great rack but don't know if I will ever find out! Bought in early June- many parts missing so couldn't install. Have sent multiple emails and called multiple times to get missing parts. Count on spending at least 30 minutes per phone call. They might act like they are helping and the parts are on the way, but here it is- almost August- empty promises, dreadful customer service and useless rack that cost $550- (not to mention cost of base racking system -over $100)I will boycott Thule forever!!! Consider this before you order!!!
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