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Submitted: 10-31-2011 by scottyjohn
I believe that the instructions supplied for the mounting of their product were extremely vague. In addition, the aluminum blocks supplied are the another reason my damage occurred (support bar has failed), additionally I was told by the metal fabricator that repaired the bend in the aluminum that the quality (hardness) of aluminum that Kari-Tek used was not of the hardness they would have expected for such a use. The mounting blocks included for proper installation come with (2) pieces of aluminum which have to be glued together with double sided tape. There are numerous mounting holes drilled on the lower bars with no explanation of how to use them. No warning that if you do not mount the blocks on the outer most set that the support bar may bend if the rack lowered too fast. conclusion I do not understand why Kari-Tek does not come with a written warrantee. Nowhere on their web site or in their documentation could I find anything stating their responsibility for their product
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