Submitted: 08-01-2011 by SEDA KAYAKS
To: Peter - Alaska Sea Kayakers
I am sorry Alaska Sea Kayakers experience with the Tango was not satisfactory. In our private emails and phone conversations, we agreed that the boats did not meet your expectations in a number of ways. While all companies can find room for improvement, it is inaccurate to say that we refused to acknowledge any defect or to imply we did not respond to your issues.
The boats actually shipped up to Alaska and were in service the summer of 2007. Over the 2007 season, we communicated about a number of issues ranging from minor to a couple significant ones. In our email of 12-05-07, Seda offered to take any or all of your Tangos back under warranty after you finished the season, which you declined. We continued to communicate with you for the next few months focusing on resolving specific issues you identified, such as revising the keel strip. We also provided a financial credit in compensation. Our understanding was that our two pronged approach of hands-on service and financial payment both acknowledged and resolved the issue to your satisfaction, and this was confirmed by your payment of the balance of your account.
Our last email received from Alaska Sea Kayakers is dated 8-28-08 and we’ve heard nothing from you until today. It’s now late summer 2011, and I certainly would hope that 5 seasons of outfitting use on Alaskan shores would leave your boats serviceable, but unfortunately we’re not able to take them back on warranty. I hope you and the Paddling.net audience do not find that unreasonable.
As you bring up other earlier Seda production years in comparison, I’ll clarify that the Tangos shipped in 2007 boats were built as Deluxe layups, a lighter build. Your older boats may have been outfitter or standard layup. We are certainly capable of building a heavier boat on request for those that will use them commercially.
John @ Seda