You are responding to the following review:
Submitted: 01-25-2011 by jecollie
Thanks for all the reviews here! Even the negative ones. I'm James Collie, President of Roam-It Gear, maker of the IceMule Cooler.
As two of the reviewers here point out, despite rigorous quality control, every once in a while a cooler with a defect ends up in the hands of a customer - and we hate it when that happens. So much, in fact, that we have never refused to replace any cooler that has an issue like the ones described here. We offer a 60 day guarantee, but we've even replaced coolers that are over a year old if they fail.
As for the cooling power of the IceMule, we've run extensive side by side tests over 12, 24, and 48 hours - the IceMule full of ice versus a traditional hard cooler full of ice - in every case the IceMule is within a degree of the hard cooler across all time frames.
I really appreciate all the feedback - keep it coming!
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