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Submitted: 10-26-2009 by margo
My kayak was damaged while being trailered on kayak trailer over 16 mile washboard road. The front was gouged by by the trailer's steel frame and the back was abraded by a loose buckle. The CEO of Swift picked up the kayak at Mountain Man Outdoor Supply in New York while attending a rendezvous. He brought it to the factory in Ontario, CA. It is being sent back to the outfitters in Nov. The charge for repair was very reasonable. The cost of transportation was FREE! Their communication and responsiveness was just great.
I will definitely recommend this company's products to my friends and anyone who asks about my boat... very happy customer. And I wish to recommend Mountain Man Outdoor Supply in Old Forge, NY for their cooperation and helpfulness in this process.
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