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Submitted: 09-21-2006 by libbytrp

My husband bought this kayak this year. The seat started breaking very soon after. The seat brought off all together, though he can still use it, it is not as comfortable. The customer service at perception is the worse I have ever come accross. They were nasty and wanted us to pay for a new seat for this fairly new kayak. They said they new the seat design was poor, but didn't give any suggestions for a new design or a better seat. We finally did receive a new seat, but it was worse than the one that broke and it was not air inflated. EMS was not much help either. We will never purchase another perception kayak or another kayak from EMS.
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