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Submitted: 07-12-2006 by bfgallo

This rating is more about Yakima Customer Service than the product ... I had a serious issue with the Yakima racking system used on my 2003 Toyota Camry. With two kayaks on top, we lost the entire rack ... wound up with the racks, hull raisers and kayaks on the shoulder of the highway ... pretty scary. Yakima was wonderful ... the store where I purchased most of the items told me that because the kayaks were so short, light and we were using the Hull Raisers, we didn't need to tie down the yaks. WRONG INFORMATION!! Even though the kayaks were securely attached and we had been going on short trips successfully almost every weekend this season ... without the extra security of the tiedowns and the tiny roof ledge on my Camry ... our kayaks and racking system acted like a horizontal sail on the top of the car and the wind caught it right and the entire thing flew off the car. No one was hurt, we were on a Chicago Tollroad and the wind took it to the shoulder which had a concrete wall separately it from an entrance ramp ... we were lucky. So, technically it was our fault because we didn't have the kayaks tied down (even though we were told we didn't have to do that). Yakima Customer Service was just that CUSTOMER SERVICE!!! They are replacing our entire systems ... no questions, no returning the product, just concern and telling me what probably went wrong. Oh and they're also sending us the tie-downs and suggested that the other car we have has a better roof ledge and we might want to use it ... they're sending me what we need for the other vehicle. I'm a little afraid to use the Camry, but Yakima did right by me.
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