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Submitted: 06-05-2006 by chuckgu I like the Kayak. But the customer service leaves a lot to be desired. The backrest mechanism was broken when I bought it. I emailed Perception, and they never responded. Luckily the guy at the store I bought it let me exchange it for a new one when the got more in. I hope this one doesn't break. The other Perception kayak at the store with the same seat was also broken. The selection at the store wasn't so great, otherwise I would have traded for a different manufacturer.

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